Resolving Errors

At Randall's Candles Ltd, we strive to provide accurate and up-to-date information on our website; however, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the website is found to be incorrect, without prior notice. In the event that an error affects your order, we will notify you as soon as possible and offer you the option to proceed with the corrected information or cancel your order and receive a refund if payment has already been made. We apologise for any inconvenience caused by errors and appreciate your understanding as we work to resolve them promptly and effectively.

User Comments and Feedback

At Randall's Candles Ltd, we value and encourage user comments and feedback as part of our commitment to providing excellent service and improving our products and services. However, we reserve the right to monitor and moderate user comments and feedback to ensure they comply with our guidelines and do not violate any laws or regulations. By submitting comments or feedback on our website and social media platforms, you agree that:

1. Your comments and feedback may be publicly displayed on our website/social medias and may be used for marketing or promotional purposes.
2. You will not post any content that is unlawful, defamatory, obscene, offensive, or infringes upon the rights of others.
3. You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display your comments and feedback in any media.
4. We reserve the right to edit or remove any comments or feedback that we deem inappropriate or objectionable, without prior notice.
5. We are not responsible for any user comments or feedback posted on our website and disclaim any liability for any loss or damage resulting from such comments or feedback.

By submitting comments or feedback on our website/social medias, you acknowledge and agree to these terms and conditions. We appreciate your participation and cooperation in creating a positive and respectful community on our website.

Links Disclaimer

At Randall's Candles Ltd, our website may contain links to third-party websites or resources for your convenience and information. However, we do not endorse or control these third-party websites, and we are not responsible for their content, privacy practices, or availability. The inclusion of any links does not imply our endorsement of the website, its content, or any products or services offered therein. We disclaim any liability for any loss or damage resulting from your use of third-party websites or resources accessed through links on our website. We recommend that you review the terms and conditions and privacy policies of any third-party websites you visit. Your use of third-party websites is at your own risk, and you acknowledge and agree that we are not responsible for any consequences arising from your use of such websites. If you have any questions or concerns about the links on our website, please contact us at contact@randallscandles.co.uk. Thank you for your understanding.

Customer Information Responsibility

At Randall's Candles, we value the accuracy and integrity of customer information. It is the responsibility of our customers to ensure that their personal information, including contact details and payment information, is kept up to date and accurate. We rely on the information provided by our customers to process orders, deliver products, and communicate effectively. Therefore, we cannot be held responsible for any errors, inaccuracies, or omissions in customer information. We recommend that customers review and update their information regularly to ensure its accuracy. Randall's Candles will take all reasonable measures to protect customer information in accordance with our Privacy Policy, but we cannot guarantee the accuracy or completeness of customer information provided to us. By using our website and providing us with your information, you acknowledge and agree to take responsibility for ensuring the accuracy and completeness of your information. If you have any questions or concerns about your information, please contact us at contact@randallscandles.co.uk. 

Description and Images Disclaimer

At Randall's Candles, we make every effort to ensure that the descriptions and images of our products on our website are accurate and representative. However, we acknowledge that interpretation of descriptions and images may vary among individuals. Therefore, we cannot guarantee the accuracy, completeness, or reliability of product descriptions and images, and we take no responsibility for any discrepancies or differences in interpretation. Customers should rely on their own judgment and discretion when making purchasing decisions based on product descriptions and images. We reserve the right to update, modify, or remove product descriptions and images at any time without prior notice. If you have any questions or concerns about a product, please contact us at contact@randallscandles.co.uk for clarification before making a purchase. By using our website and purchasing our products, you agree to accept the inherent variability in product descriptions and images and acknowledge that Randall's Candles takes no responsibility for any discrepancies. Images are not of a true likeness to products, some images are to show what a product can look like and to describe what it is like. 

Disclaimer of Liability for Accuracy of Information

At Randall's Candles, we strive to provide accurate and up-to-date information on our website; however, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, completeness, or suitability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. We reserve the right to update, modify, or remove any information on the website at any time without prior notice. By using our website, you acknowledge and agree to accept the inherent risks associated with the accuracy of information provided on the website.

We reserve the right to withdraw promotions and offers as we see fit.

Clearpay Service Terms and Conditions

When you choose to use Clearpay as a payment method for your purchase on the Randall's Candles website, you agree to adhere to the following terms and conditions:

1. Clearpay Account: To use Clearpay, you must have a valid Clearpay account and meet Clearpay's eligibility criteria. By using Clearpay, you agree to Clearpay's terms of service and privacy policy.

2. Payment Schedule: When you select Clearpay at checkout, your total purchase amount will be split into four equal installment payments. The first installment will be due at the time of purchase, and the remaining three installments will be automatically deducted from your chosen payment method every two weeks.

3. Late Fees: If you miss a payment, Clearpay may charge you a late fee in accordance with their terms and conditions. It is your responsibility to ensure that you have sufficient funds in your account to cover each installment payment.

4. Order Processing: Your order will be processed and shipped according to our standard shipping policies, regardless of the Clearpay payment schedule. You are responsible for making timely payments to Clearpay, even if your order has not yet been received.

5. Returns and Refunds: If you return items purchased with Clearpay, your refund will be processed according to our standard return policy. Any refunded amounts will be applied to your Clearpay account balance to offset future payments, starting with the last installment and working backward.

6. Communication: By using Clearpay, you authorize us to share information about your purchase and payment history with Clearpay for the purpose of managing your account and facilitating payments.

7. Dispute Resolution: Any disputes related to your use of Clearpay should be directed to Clearpay's customer service team in accordance with their dispute resolution procedures.

By selecting Clearpay as your payment method, you acknowledge and agree to these terms and conditions and all terms and conditions laid out on clear pays site. If you have any questions or concerns about using Clearpay, please contact Clearpay directly or visit their website for more information.

Advice Disclaimer

While Randall's Candles may provide advice, tips, or recommendations on our website, in product descriptions, or through customer service channels, it is important to note that such information is provided for general informational purposes only. We strive to offer accurate and helpful guidance to our customers, but we do not accept any legal responsibility for the accuracy, completeness, or suitability of the advice provided. It is your responsibility to independently verify the accuracy and appropriateness of any advice or information obtained from our website or customer service representatives before relying on it. Randall's Candles disclaims all liability for any loss or damage arising from your use of, or reliance on, any advice, information, or recommendations provided by us. By using our website or purchasing our products, you acknowledge and agree to accept the inherent risks associated with relying on advice or information provided by Randall's Candles.

Fragrance Oil Non-Refundability

At Randall's Candles, we regret to inform you that fragrance oils are non-refundable once purchased. This policy is in accordance with UK law, which recognizes the nature of fragrance oils as versatile products that can be used in various applications, including bath and body products. Due to health and safety regulations and the potential for contamination, we are unable to accept returns or exchanges of fragrance oils once they have been purchased. We encourage customers to carefully consider their fragrance oil selections before making a purchase. If you have any questions or concerns about a fragrance oil, please contact us prior to purchasing for assistance. Thank you for your understanding. 

Please note all pre orders are custom and therefore non refundable and will not be accompanied by a 10ml sample as this order has been made just for the customer. 

Free Shipping Disclaimer

When you qualify for free shipping on your Randall's Candles order, please note that we will send your items using the most economical shipping method available. This means that your order will be shipped via our standard shipping service, which may have longer delivery times compared to express courier services. If you require expedited shipping or a quicker delivery option, we offer express courier services for an additional fee. It is important to select the appropriate shipping method at checkout if you need your items to arrive by a specific date or within a shorter timeframe. Randall's Candles is not responsible for any delays in delivery associated with our free shipping option. By choosing free shipping, you acknowledge and agree to the use of our standard shipping service. If you have any questions or concerns about shipping options, please contact us for assistance.

Trademark Notice

Randall's Candles is a registered trademark owned and operated by our company. This trademark encompasses our brand name, logo, and any associated slogans or designs. As the rightful owner of the Randall's Candles trademark, we have exclusive rights to its use in commerce, including the manufacturing, distribution, and sale of candles and related products. Any unauthorised use of the Randall's Candles trademark, including but not limited to copying, imitation, or reproduction of our brand name or logo, is strictly prohibited and may result in legal action. We take the protection of our intellectual property rights seriously and will enforce our trademark rights to the fullest extent permitted by law. By visiting our website or purchasing our products, you acknowledge and agree to respect our trademark rights and refrain from engaging in any activities that infringe upon them.